The post Practical Lessons in Leadership first appeared on 4everlearning.
]]>Course Summary
Leadership skills are becoming ever more key to running a productive, patient friendly and rewarding practice particularly as you are no doubt being stretched doing your day job as well as implementing new protocols.
This masterclass is hosted by Chris Strevens (Director and Co-owner – Frank Taylor & Associates, find out more here) and Simon Gambold (Leadership & Engagement Coach – Engage the Team, find out more here).
Simon looks at the key team engagement skills required to tap into the potential of your team members, so you can continue to delight patients whilst improving productivity and creating a less stressful and happier workplace. It also looks at some “Lessons from Practice” gleaned over the past few months.
Learning Content
Aims & Objectives
On completion of this course, the learner will have:
- Understood how to build effective communication within their team, patients, and others.
- Gained an increased awareness of the importance of good leadership skills.
- Learnt ‘lessons from the practice’.
Development Outcomes
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Practical Lessons in Leadership first appeared on 4everlearning.
]]>The post Teledentistry - An Overview first appeared on 4everlearning.
]]>Course Overview
Teledentistry has been gaining much interest by the profession for some time and especially so in today’s climate. The advances of online video sharing technologies with the ability to use existing patient management tools has meant that patients can now be given long-distance advice for several routine conditions.
It will never be a replacement for the thorough oral examination comprising of a full mouth periodontal and radiographical assessment including hard and soft tissues examinations, however, it can be very useful to help diagnosis and triage patients in pain and those seeking advice.
Several companies are offering teledentistry and this webinar recording is by one system currently used in Australia which could be adopted to use in the UK.
This webinar covers the Rules and regulations of teledentistry and incorporates the basic technology requirements and the workflows needed for a successful teledentistry set up.
Please note, 4everlearning seeks to host interesting courses from International course providers. 4everlearning does not have any commercial interest in the companies mentioned and is not affiliated to them in any way.
Speaker Profile
VIDE FOUNDER, Dr Christine May BDS(Hons) USyd BHSc(TCM) UTS
Learning Content
An Introduction to teledentistry and an overview of the practical and regulatory considerations when deploying teledentistry solutions.
Aims & Objectives
- Understand what teledentistry can and cannot offer your patients
- Be familiar with the rules and regulations surrounding teledentistry
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Teledentistry - An Overview first appeared on 4everlearning.
]]>The post The Mental Capacity Act first appeared on 4everlearning.
]]>Course Summary
The Mental Capacity Act (MCA) is designed to protect and empower people who may lack the mental capacity to make their own decisions about their care and treatment. It applies to people aged 16 and over.
The MCA has been in force since 2007 and applies to England and Wales. The primary purpose of the MCA is to promote and safeguard decision-making within a legal framework.
This course is recommended for all members of the dental practice and is a collection of reading and video learning resources from the NHS and the Social Care Institute for Excellence. It is designed to help members of the practice be aware of Adult Safeguarding with regards to the MCA.
Learning Content
An overview of the Mental Care Act
Aims & Objectives
- To know and understand the Act’s five statutory principles
- To understand that good professional training is key to empower those in health care to assess the capacity
- To understand how mental capacity is assessed
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post The Mental Capacity Act first appeared on 4everlearning.
]]>The post Creating a Champions League Winning Dental Team first appeared on 4everlearning.
]]>Course Summary
This tutorial on creating Champions League winning dental teams is kindly provided by Chris Barrow from his Extreme Business Academy.
In his 20+ years of working with dental clients he has observed that less than 5% have reported their team are on the bus and on fire.He spends much more time dealing with the consequences when one or more team members are creating more problems than solutions.
Have you ever been in that situation?In this tutorial Chris looks at 5 essential steps in creating a Champions League team:
– Assessing Performance and Behaviour and making decisions based on your conclusions;
– The ideal schedule for team communications;- How to replace appraisals (a chore) with the Personal Progress Interview (PPI) (an opportunity);
– The importance of the daily huddle in team spirit;
– Using Edward de Bono’s “6 thinking hats” to engage your team in the big decisions that matter.
Along with a 50-minute video from Chris, you can access his Powerpoint slides and 6 PDFs to share with your managers and team from the resources provided in the course module.
Speaker profile: Chris Barrow, Extreme Business.
Chris Barrow has been a trainer, consultant, coach and mentor to the UK dental profession for 23 years.
Chris combines long experience and deep expertise with the originality and independence needed to resolve the thorniest problems.
Naturally direct, assertive and determined, he can reach conclusions quickly, as well as possessing the sharp reflexes and lightness of touch to innovate, change tack and push boundaries.
As a speaker, he is dynamic, energetic and charismatic.Chris spent the first 17 years of his working life in the corporate sector and followed this with 30+ years of business ownership. The different dynamics of both worlds have given him the valuable gift of knowing how to operate – and communicate – in both.
In 1987 Chris was active in the establishment of the Institute for Financial Planning, an organisation representing the first fee-based Financial Planners in the UK; Chris specialised in working with small businesses.
In 1993 Chris decided to make the transition to business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. Recognising the opportunity in the dental profession, 1997 saw the creation of The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 1000 UK dental practices in the following 10 years.
To find out more about the Extreme Business programmes please click here
Learning Content
- Assessing Performance and Behaviour and making decisions based on your conclusions;
- The ideal schedule for team communications;
- How to replace appraisals ( a chore) with the Personal Progress Interview (PPI) (an opportunity);
- The importance of the daily huddle in team spirit;
- Using Edward de Bono’s “6 thinking hats” to engage your team in the big decisions that matter.
Aims & Objectives
To learn how to effectively manage and lead a world-class team of people.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk .
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Creating a Champions League Winning Dental Team first appeared on 4everlearning.
]]>The post Handling Patient Complaints first appeared on 4everlearning.
]]>Course Summary
In this short but powerful course, Dr.Toy covers how valuable well-handled complaints can be for the improvement of patient-focused services.
In particular the following topics are covered:
- Preparing to deal with complaints
- Recording Complaints
- Dental Complaints Service (DCS)
- Desired outcomes of complaint handling procedures
- NHS Complaints
Speaker Profile
Dr Andy Toy MMedSci (Clinical Education) BDS MFGDP(UK) PGCert Mentoring in Dentistry RCS (Eng)
Andy says “The Dental Business Academy was founded in 2011 to help dental team members gain access to further education in a simple, cost-effective way. Our vison was to make it easy to fit professional development into their busy lives. Our courses are written and delivered by experts in dental education and have helped many hundreds of students improve their knowledge, skills and job prospects. Why not join them and make the most of your career in dentistry?’’
To find out more about the courses and services offered by the Dental Business Academy please click here
Learning Content
A brief introduction to handling complaints with emphasis on:
- Preparing to deal with complaints
- Recording complaints
- Dental Complaints Service (DCS)
- Desired outcomes of complaint handling procedures
- NHS complaints
Aims & Objectives
To learn how to effectively manage and lead a world-class team of people.
To gain an understanding of the importance of handling complaints effectively
To understand the regulations surrounding dental complaints
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk .
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Handling Patient Complaints first appeared on 4everlearning.
]]>The post Safeguarding Children: An Overview of Child Protection Recommended Procedures for Dental Practices first appeared on 4everlearning.
]]>Course Summary
An overview of the importance of working together in dental practice for the protection of children. This course outlines the types of abuse to look out for and the signs of abuse.
It covers safeguarding from a child-centred approach and is based on the HM Government’s document – “Working Together to Safeguard Children”.
The course highlights the areas that Dental practices should be aware of and includes the latest GDC recommendations regarding Femail Genital Mutilation.
Learning Content
An overview of the importance of working together in dental practice for the protection of children.
Aims & Objectives
- To understand the fundamentals of Child protection.
- To know when to refer a vulnerable child to the appropriate authorities. To recognise signs of abuse.
- To be aware of the GDC recommendations regarding FGM.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Safeguarding Children: An Overview of Child Protection Recommended Procedures for Dental Practices first appeared on 4everlearning.
]]>The post Dental Professionals: 10 Soft Skills You Need first appeared on 4everlearning.
]]>Course Summary
This course covers the ten Soft skills that Dental professionals need to enable us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, and more productive workplace.
Learning Content
The top 10 Soft Skills online presentation helps you begin to see how important it is to understand the importance of having/developing a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, all members of the team will improve in almost every aspect of their professional life.
Aims & Objectives
Through the exploration/identification and development of 10 critical soft skills the workshop will help participants enhance patient care by development of soft skills towards optimising interpersonal effectiveness, effective management of self, effective management of others, maintenance/development of skills, behaviors, and attitudes which maintain patient confidence in you, and maintenance of effective communication with patients, the dental team, and others across dentistry.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
C. Maintenance and development of knowledge and skill within your field of practice.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Dental Professionals: 10 Soft Skills You Need first appeared on 4everlearning.
]]>The post Ceramic Recommendation Updates: All-Ceramic Crown & Bridge Materials first appeared on 4everlearning.
]]>Course Summary
In this easy to follow, yet very detailed lecture, Dr. Hassall presents an overview of the three main ceramic materials that are currently in use:
1. Feldspathic layering: Infiltrated glass ceramic.
2. Polycrystaline ceramic: Zirconia.
3. Pressed glass ceramic: e-max
Dr Dominic Hassall stresses that by understanding the science and the nature of these ceramic materials, the clinician is able to use this knowledge to provide the best restoration suitable to any particular situation.
Parafunction also plays an important role in the decision process and the possibility of chipping can rule out the use of the feldspathic layering in these situations.
Course presenter profile
Dominic Hassall, BDS MSc (Manc) FDS RCPS (Glasg) MRD RCS (Edin) FDS (Rest Dent) RCS (Eng), United Kingdom, general dental council registered specialist in Restorative, Periodontal, Prosthodontic and Endodontic Dentistry.
Dominic has been assessed to the highest level completing a masters degree and clinical examinations with the royal colleges in Glasgow and Edinburgh, culminating with the award of the prestigious intercollegiate speciality fellowship in Restorative Dentistry.
He has worked in private specialist practice in Harley Street and as a hospital consultant before setting up his own private, referral clinic, and postgraduate teaching institute in central England.
He is a pioneer in postgraduate dental education, initiating the UK’s first ever Masters programme in Cosmetic and Restorative Dentistry, and then the masters programme in Aesthetic and Restorative Dentistry.
4everlearning members can exclusively access more free training and information on Dominic’s Courses from within the members’ area.
Learning Content
Strength and aesthetic considerations for each of the three main ceramic materials are discussed.
Aims & Objectives
- To understand the nature of the three main ceramic materials currently in use to help the clinician decide on which material offers the best restorative and functional outcomes.
- To be able to balance the aesthetic considerations with the functional strength of each material.
- To be aware of maximum limitations in bridges and cases with parafunction.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
C. Maintenance and development of knowledge and skill within your field of practice.
The post Ceramic Recommendation Updates: All-Ceramic Crown & Bridge Materials first appeared on 4everlearning.
]]>The post Handling difficult patients: GDC standards for complaint handling first appeared on 4everlearning.
]]>Course Summary
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals.
Six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
This course will take you through the principles which set out a very clear picture of what patients can expect when providing feedback or making a complaint. It also has some short video clips showing how to handle the difficult patient.
A poster and leaflet showing these core principles are available for display on walls and in waiting areas of dental practices. By using these materials, dental professionals can clearly demonstrate to patients that they follow a good complaint handling procedure.
Learning Content
How the six principles of good complaint handling relate to the CQC’s inspection framework and the GDC’s Standards for the Dental Team.
Preparing to deal with complaints.
Aims & Objectives
- To understand the guidelines for handling a complaint and to have a six-step procedure policy in the practice.
- To use the advice given in the guide to handling feedback and complaints at your practice.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk .
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Handling difficult patients: GDC standards for complaint handling first appeared on 4everlearning.
]]>The post TMD Therapy: An insider's guide to parafunction. first appeared on 4everlearning.
]]>Course Summary
In this detailed lecture you will gain more insight into when and why to use the NTI system.
Dr Boyd covers multiple subjects including The How and Why of the NTI.
Migraine Prevention: How the Dentist becomes the Neurologist’s Best Referral Source.
Chairside Splint Fabrication: From Dental Protection to Obstructive Sleep Apnoea.
Learning Content
TMJ and parafunction overview with details of the anatomical and neuromuscular origins of the symptoms and a general overview of the management of this condition.
Aims & Objectives
To understand the principals of parafunction control
To gain an overview of the management of headaches.
To be able to diagnose the nature and the cause of the disease.
To understand how and when to use the NTI splint therapy for the management of parafunction.
Development Outcomes
C. Maintenance and development of knowledge and skill within your field of practice
The post TMD Therapy: An insider's guide to parafunction. first appeared on 4everlearning.
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