The post Handling Patient Complaints first appeared on 4everlearning.
]]>Course Summary
In this short but powerful course, Dr.Toy covers how valuable well-handled complaints can be for the improvement of patient-focused services.
In particular the following topics are covered:
- Preparing to deal with complaints
- Recording Complaints
- Dental Complaints Service (DCS)
- Desired outcomes of complaint handling procedures
- NHS Complaints
Speaker Profile
Dr Andy Toy MMedSci (Clinical Education) BDS MFGDP(UK) PGCert Mentoring in Dentistry RCS (Eng)
Andy says “The Dental Business Academy was founded in 2011 to help dental team members gain access to further education in a simple, cost-effective way. Our vison was to make it easy to fit professional development into their busy lives. Our courses are written and delivered by experts in dental education and have helped many hundreds of students improve their knowledge, skills and job prospects. Why not join them and make the most of your career in dentistry?’’
To find out more about the courses and services offered by the Dental Business Academy please click here
Learning Content
A brief introduction to handling complaints with emphasis on:
- Preparing to deal with complaints
- Recording complaints
- Dental Complaints Service (DCS)
- Desired outcomes of complaint handling procedures
- NHS complaints
Aims & Objectives
To learn how to effectively manage and lead a world-class team of people.
To gain an understanding of the importance of handling complaints effectively
To understand the regulations surrounding dental complaints
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk .
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Handling Patient Complaints first appeared on 4everlearning.
]]>The post Handling difficult patients: GDC standards for complaint handling first appeared on 4everlearning.
]]>Course Summary
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals.
Six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
This course will take you through the principles which set out a very clear picture of what patients can expect when providing feedback or making a complaint. It also has some short video clips showing how to handle the difficult patient.
A poster and leaflet showing these core principles are available for display on walls and in waiting areas of dental practices. By using these materials, dental professionals can clearly demonstrate to patients that they follow a good complaint handling procedure.
Learning Content
How the six principles of good complaint handling relate to the CQC’s inspection framework and the GDC’s Standards for the Dental Team.
Preparing to deal with complaints.
Aims & Objectives
- To understand the guidelines for handling a complaint and to have a six-step procedure policy in the practice.
- To use the advice given in the guide to handling feedback and complaints at your practice.
Development Outcomes
A. Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk .
B. Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate.
D. Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Members can enrol now by logging in here, if you’re not yet a member you can register here.
The post Handling difficult patients: GDC standards for complaint handling first appeared on 4everlearning.
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