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Homecomplaints handling

Posts tagged: complaints handling

Two People shaking hands. Course image for complaints handling.

Handling Patient Complaints

December 20, 2019
by Adam Complaints HandlingRecommended CPD

30mins Verifiable CPD, 3 Modules, 3 Learning ResourcesCourse SummaryIn this short but powerful course, Dr.Toy covers how valuable well-handled complaints can be for the improvement of patient-focused services. In particular the following ...

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Handling difficult patients: GDC standards for complaint​ handling

October 10, 2019
by Adam Complaints HandlingRecommended CPD

1hr Verifiable CPD, 2 Modules, 7 Learning ResourcesCourse SummaryTogether with 28 organisations from across the dental sector, the GDC has ​developed a set of universal principles for handling complaints about dental professionals. Six c ...

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