30mins Verifiable CPD, 3 Modules, 3 Learning ResourcesCourse SummaryIn this short but powerful course, Dr.Toy covers how valuable well-handled complaints can be for the improvement of patient-focused services. In particular the following ...
Handling difficult patients: GDC standards for complaint handling
1hr Verifiable CPD, 2 Modules, 7 Learning ResourcesCourse SummaryTogether with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. Six c ...